Support

Last updated: April 26, 2026

We're here to help! If you're having trouble with Pairents or just have a question, check the topics below or reach out to us directly.

Connecting with Your Partner

• Open the app and tap the link icon in the top corner to find your Pair Code.
• Share your 6-character Pair Code with your partner. They enter it in their app to connect.
• Once connected, any name you both swipe right on will trigger a match notification.
• You can only be paired with one partner at a time. To unlink, go to Settings → Reset Pair.

Matches & Notifications

• Make sure notifications are enabled for Pairents in iOS Settings → Notifications → Pairents.
• Matches are detected in real time — both partners must have liked the same name for a match to appear.
• You can view all your matches at any time by tapping the heart icon in the navigation bar.

Undoing a Swipe

• Tap the undo button on the swipe screen to take back your last swipe.
• One free undo is available per day. Additional undos can be unlocked by watching a short ad.

Starting Over

• Go to Settings → Start Over to reset all of your swipes and begin fresh.
• This only resets your swipes — your partner connection is not affected.

Ads

• Pairents is free and supported by ads. Ads are served by Google AdMob.
• To opt out of personalised ads, go to iOS Settings → Privacy & Security → Tracking and disable tracking for Pairents.

Contact Us

If you can't find the answer you're looking for, please email us and we'll get back to you as soon as possible.

Privacy Policy

For information on how we handle your data, please read our Privacy Policy.